Job Description – Children & Teen Services Library Assistant
The Children & Teen Services Library Assistant is a non-exempt position which reports to the Department Manager or Librarian II and performs library work by applying the full scope of basic library knowledge and techniques in the performance of duties. Work involves selecting library materials, advising the public in their use of library materials, and handling reference and information search requests. Work is performed in accordance with established policies and accepted library practices and procedures. Responsibilities include but are not limited to:
- Performing reference desk work including but not limited to answering general and complex patron questions, readers’ advisory, assisting patrons with library resources (including electronic), assisting patrons with the public computers and their own electronic devices, assisting patrons with the OPAC, and explaining library services to patrons;
- Assisting with evaluation and selection of library materials for purchase;
- Assisting with the development, presentation and evaluation of programming for adults and/or youth at the library or off site;
- Working with volunteers assisting with special programs or projects;
- Assisting with promoting the collection;
- Carrying out weeding projects as directed;
- Assisting patrons with placing holds, including interlibrary loans (ILLs);
- Maintaining and updating print and digital information files including bulletin boards and book lists;
- Compiling reports and statistics as directed;
- Maintaining creative, productive and effective relationships with schools, community groups, businesses, government and civic agencies and current and potential library users;
- Participating in the creation of library displays;
- May train volunteers for specialized tasks;
- Attending, virtually or in-person, seminars, conferences, workshops, classes and/or webinars to enhance and maintain knowledge of trends and developments in library services;
- Assisting with community events;
- Demonstrating continuous effort to improve operations, decrease turnaround times and streamline work processes;
- Working cooperatively and jointly to provide quality seamless customer service;
- Assisting staff with enforcing library policies for patron behavior, participating in disaster and emergency procedures, completing Incident Reports and calling police or other official assistance when necessary.
Knowledge, Skills and Abilities:
- Ability to maintain a high level of professionalism and customer service while enforcing the Library’s Rules of Conduct, while working in public areas, and when confronted by aggressive or challenging patrons;
- Thorough understanding and commitment to the principles of intellectual freedom as they apply to public library services and collections;
- Ability to handle confidential information with integrity;
- Ability to prioritize multiple activities and/or interruptions and to work positively and effectively within a team model;
- Ability to develop and maintain positive relations with a diverse community including department team members, other staff, Library management, board members and patrons;
- Ability to operate office and computer equipment and technology including computers and various software platforms, printers, and copiers, etc.
Education and Experience:
- Bachelor’s degree or 3+ years’ experience in a library.
