Obtaining a Library Card
There are several ways to register for a Northland Library Card, either online or in person at Northland. Online registration will require you to stop in to retrieve your actual library card.
All residents of Allegheny County are eligible for a free Northland Library card. You may use your card at Northland, or any Allegheny County Library.
To get your card, please present a valid form of identification with your current address at the customer service desk located in the lower level of the library. Residents of other Pennsylvania counties may also receive a free card if their home library participates in Access PA. Others are welcome to purchase a membership at the current rate. Children and young adults (under age 18) must have a parent or guardian sign their library card application.
By signing an application for a child or young adult, the parent or guardian grants that child permission to access all materials in the library, including the internet. The parent or guardian also accepts responsibility (including financial responsibility) for all materials checked out with the child’s card. Please remember that you are responsible for all library materials borrowed on your card.
New to Northland? Read our Welcome Packet, which provides orientation information.
Northland Public Library issues cards to individuals who desire to borrow our materials or access our services. The cards are issued in good faith and cardholders must accept and be bound by the accompanying rights and responsibilities. Northland reserves the right to suspend privileges if library policies outlined below are violated.
Within Allegheny County: All materials of county-wide libraries are available to all cardholders. You may checkout or return materials at any Allegheny County public library.
Outside of Allegheny County: Materials requested from libraries outside Allegheny County must be borrowed through the Inter-library Loan process. Items returned to libraries outside the county borders may take longer to be received by the owning library. It is recommended that you ask about the return policy for those libraries to ensure that you are not incorrectly charged overdue fines.
Videos, DVDs, Blu-Ray, magazines and pamphlets may be borrowed for 7 days. All other library materials may be borrowed for 21 days. There is no limit on the number of items you may check out at one time, with the exception of the Lucky Day Collection (formerly Bestseller Collection). The Lucky Day Collection DVDs are restricted to two (2) items per library card.
Renewing Library Cards
Most accounts expire every two years and must be renewed with proper ID. All patrons are required to have a zero balance on their library card in order to extend the card for another 2 years. Minor children’s accounts require a parent/guardian’s ID for renewal. ***Note: You will not be issued a new library card. The information is just updated in the library’s lending system.
Placing a Hold on an Item
You can place a hold online in 3 different ways:
- You can request several items at a time by clicking on Add to Book Cart in the Catalog. When you have finished browsing, click the View Book Cart to view its contents, select the ones you want and Request Items in Book Cart.
- You can request items from the list by clicking on Request.
- You can request items by viewing the full record and clicking on Request this Item.
- Calling the library and speaking with a reference librarian.
Items that are currently borrowed by another user may be reserved over the telephone, in person, or through the online Catalog.
Fines are charged to maintain the library’s collection and provide equal access to all cardholders. Northland Public Library assesses the following fines:
- Videos, DVDs, Blu-Ray: $1.00/day
- Lucky Day Items: 50¢/day
- All other library materials: 25¢/day
Items from other libraries which are checked out at Northland Public Library will follow Northland’s fine structure and loan rules. All fines should be paid as promptly as possible. Fines totaling over $10 will prohibit you from borrowing materials. If you owe more than $2.00, you may use VISA, MasterCard, American Express or Discover to pay any fines or fees online. To use your credit card at the library you must owe a minimum of $5.
**Note: If you renew overdue items online and then use the remote book drops, you may see unnecessary fines posted to your account. Please call us if this occurs.
Customers are responsible for the care of library materials in their possession. Items deemed damaged beyond repair will be billed to the customer’s card as a replacement charge. The item must be paid for before the borrowing privileges are restored.
Library items that are lost or remain unreturned after six weeks from the due date are billed to your account. Bills include a $5 processing fee to cover re-cataloging, processing, security and bar codes. A lost item must be paid in full to restore borrowing privileges. In-kind replacement are not encouraged and cannot be guaranteed to be accepted. The library reserves the right to accept only payment and not a replacement item.
Items owned by Northland Library will be refunded the cost of the item paid for, minus any late fees associated with this item, within 30 days of the date of this transaction. Please stop at the customer service desk to initiate the refund. Refunds will be applied to any outstanding balance on your account. Refunds of $5 or less will be given as Northland Bucks which can be used at Northland Library only. Should you locate the item, please bring it, along with your receipt to our Customer Service Desk for a refund. All refunds will be mailed to the address listed on the library account.
Refunds for items owned by other libraries (not Northland materials) may be subject to different policies. You must contact the specific owning library for information on their refund policy.
To protect your privacy and in accordance with Pennsylvania statute and our confidentiality policy, we cannot discuss your library account with any individual. If you wish another individual to pick up your reserved items, please fill out the “Items Placed on Hold (confidentiality)” proxy form in your welcome packet and give it to a Customer Service Representative. The individual(s) will not have access to view the items on your account and will not be able to check out anything other than your reserved items. If you need to discuss your account by phone, you will be asked to provide your card number and verify your address and/or other information.
***Note: Requests for changes to the proxy list must be done in person with proper identification.
Renewing Items Online
Most items may be renewed two times, unless they have been reserved by another user or are a part of the Lucky Day Collection (formerly Bestseller Collection). Some materials are not renewable. Reserved items cannot be renewed. Overdue items can be renewed online and overdue charges will be posted to the users account. Overdue items may also be renewed by calling 412-366-8100 ext. 116. Items can also be renewed in person with or without the item. Material may be renewed over the telephone, in person, or through the online Catalog.